Shipping and Returns
As part of our commitment to provide great service to our customers we offer complimentary express shipping, exchanges and returns on all orders. Additional shipping FAQs are provided below.
What is your shipping policy?
We offer free express shipping from Italy to the continental United States, Alaska and Hawaii. By shipping directly to our customers, we minimize shipping time and reduce emissions. Unfortunately, we do not ship our products to customers outside of the US at this time. Please contact firstname.lastname@example.org for more information.
How soon can I expect delivery?
We ship quickly! Your O2 Monde order will be fulfilled and dispatch within one working day of receipt or within 48 hours, excluding weekends and public holidays. Upon dispatch, you will receive a shipping reference (air waybill number) that allows you to track your package, with most packages delivered within two business days, depending upon region.
How can I track my order?
Once your O2 Monde order has been dispatched, you will receive an email containing your air waybill number, which will allow you to track your package.
Will I have to pay duties on my O2 Monde package? Orders under $800 USD are free of import duties and extra fees. Orders over $800 USD are subject to supplementary duties, which you can pay directly to the courier on delivery.
What is your Returns & Exchanges policy?
Exchanges and returns are complimentary for eligible items in their original, unworn condition within 10 days of delivery, for a full refund to your original payment method. Please note that shoes must be in their original condition and packaging. Therefore we recommend testing shoes on a soft, carpeted surface to avoid and marks of damages to the soles. Returns or exchanges that do not meet our policy will not be accepted and will be sent back to you. If you receive a shoe with quality imperfections, please email us at email@example.com within 48 hours of receiving the item.
While standard exchanges are always free, we only accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of $30 USD per item. Contact us at firstname.lastname@example.org to initiate a return or exchange.
Items marked as final sale at time of purchase are ineligible for return.
What is your Cancellation policy?
We cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, we will be happy to set up a return for unworn shoes within 10 days of receipt. Please email email@example.com for more information.
What is your refund process?
Your refund will be processed as soon as the items have been received by O2 Monde. However please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.
We are unable to refund any applicable taxes or duties on returned items.